Each time a new video is released, we will send you an email to let you know. So unless you have intentionally unsubscribed from the mailing list you should receive at least two emails each month. Sometimes in these emails Katie will also include additional information about her inspiration for the video, what she hopes your takeaway will be, and other little notes of inspiration and encouragement. Because of that, they are another piece in making sure you get the most out of your membership.
Not receiving those emails? Be sure to check your spam/other/junk folder to see if maybe they have been getting filed away by your email service. If you find them in your spam folder, move them to your inbox and mark them as safe so your email provider knows it shouldn't be flagging them. But if they are no where to be found, don't hesitate to reach out to us at [email protected] so we can work with you to figure out what might be going wrong.
Hi! Enjoying Ponderosa very much and have watched just about everything posted but haven't received any emails with new content. I've only been active for a short time but want to make sure I am on the list for all new videos. I have checked my spam file as well. Thanks for everything!
Best,
Holly
Hi, Holly! Did you receive the email sent yesterday, on October 13? We looked up your status in our email system and it looks like the emails have been sent to you. If you can't find the email that went out yesterday please let us know and we'll contact you via email to do some more troubleshooting.
Thank you!